Reference

The Legal Terms Behind Your Account

Everything that decides how your account works sits on this page in plain English: eligibility checks, wallet name-matching, and what happens when a bKash, Nagad or Rocket transfer is questioned.

Region checksWallet name matchbKash, Nagad, RocketWritten replies
7i77u The Legal Terms Behind Your Account
DATA AND RECORDS

How We Handle Your Records

Records are the whole point of a policy like this. We hold what the account needs to run — your name, wallet number, device and transfer history — and nothing beyond that. Each login sends a one-time code to your number. Clearing cookies in your browser signs you out on that device, which matters if you share a handset. If a transfer leaves your wallet that you did not start, tell support at once so the account can be frozen while it is checked.

What we store

Name, wallet number, device details and transfer history. That is the span of it. Login records and accepted policy versions stay on file so a disputed payment can be traced to a real event.

Cookies you control

A session cookie keeps you signed in on your phone between visits. Deleting it from your browser settings signs that device out. We do not pass your account data to outside advertisers.

Login and wallet safety

Every sign-in needs a one-time code sent to your number, so a password alone will not open the account. Change the password from settings, and report a Rocket or Nagad transfer you did not start.

Keeping and removing records

Transfer and bet records stay while the account is open and for the period local law requires after it closes. Ask support to correct or remove anything wrong and the reply comes in writing.

POLICY CONTACT

Send a Legal Question to Support

Where a clause matters, you get an answer in writing rather than a shrug and a link. Support sits inside the lobby, so the same screen you use to move money through bKash also opens a chat with a Bangladesh agent. Bring your account number and the transfer message, and the agent can pull the exact record instead of asking you to explain it twice. Short questions are handled on the spot. The complicated ones come back with the round log attached.

Chat from the cashier Open the chat panel on the cashier screen and a Bangladesh agent picks it up. Send your account number plus a screenshot of the bKash or Nagad message so the transfer can be traced.
Email for policy requests Write to the address shown on your account page with the clause or request in the subject line. Attach your registration number and the reply arrives in writing, so you keep a record.
Flag a disputed round If a live table or sportsbook bet settles in a way you did not expect, send the round ID and the time. We pull the provider log for that round and answer against it.

Legal Questions You Send Us

These are the questions that land in our inbox most often about the legal side of an account, answered the way we would answer them in chat. If yours is not here, send it across. The reply comes from a person, in writing, with the clause quoted where it decides the outcome.

Anyone of legal age living in a region we accept. Eligibility follows the law where you are, so if your area is not covered the registration will not complete and any transfer sent is returned.

bKash, Nagad, Rocket, Upay and Bank Transfer. Each carries its own name-matching rule, and the cashier shows only the rails open to your account and your region.

Only where the game or studio prints it on screen. Many titles publish no figure at all, and we leave those blank rather than attach a number that nobody verified.

It is held until you show the wallet is yours. Payouts go back to the rail that funded the account, so money sent from another person's bKash cannot be withdrawn to yours.

Send the request from the email on your profile and quote your account number. We answer in writing. Changes to a name or wallet number usually need a matching document attached.

Send the round ID and the time to support. We pull the provider log for that round and answer against it, and the terms you accepted at registration decide the result.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.